Customer Support
Boreal is dedicated to providing you with the highest level of customer service and support.
Getting in Touch
We're here to help with general support questions and product questions. Email is our preferred method of communication as it allows us to provide detailed responses. When contacting us, please always include the serial # on your equipment to help us assist you quickly.
How do I find my serial number?
Why We Work with Your Contractor
Our technical team is authorized to provide support exclusively to contractors and licensed service professionals. This policy is in place for several important reasons:
Authorization & Liability
Only licensed contractors have the proper authorization and licensing to perform technical troubleshooting and service work.
Warranty Compliance
Technical support must be coordinated through authorized professionals to ensure warranty compliance and proper documentation.
Service Coordination
Your contractor can efficiently communicate technical issues with our support team and ensure proper resolution of any problems.
Our Commitment to You
We are committed to ensuring you receive excellent service and support through the proper channels. Whether you contact us directly or work with your contractor, we're here to help.
If you have any questions about how to reach us or which support channel is right for your needs, please don't hesitate to contact us. We're here to help!